Welcome Back for a quick Marvelous Nugget!
Today I am in one of my “Recharge Appointments” that I set weekly on my calendar.
One of the things that I do is that I go back and reflect on the notes that I take in a notebook. These notes come from company meetings, conference calls or one on one “huddles” with my team members or other beautiful people that are put in my world. My notes say:“Audi partem alteram….”
No, it is not a car ad. Or jibberish.
It is Latin and it means “Hear the other side.”
It was Saint Augustine that said this. He scorned Christianity as a young man, but he listened to the other side and became one of the faith’s greatest evangelists.
These days it seems we’re too busy trying to get our own point across. This makes for very bad listening.
Listening takes practice and skill. Maybe that’s why most people prefer to talk. Because it’s easier than listening.
A close friend of mine that shared the above latin term with me, read an article on her flight to Arizona about a doctor who is deaf. She was challenged as to what a deaf person could teach us all about listening.
Her observations for you to consider today:
1. When it doesn’t come easy – when you have to work for it – do you develop listening abilities that most of us don’t have?
2. Are you really listening to your clients?
3. Are you really listening to your friends & co-workers?
4. A big part of creating a Marvelous Customer Experience at your company is to re-commit to authentic listening. Becoming a listening saint is the beginning process of that experience.
As always share your feedback below or privately email us at Marvin@MarvinLeBlanc.com Don’t be selfish. Forward this to someone that might benefit in a positive way. We love to hear your stories of how you or your group are applying these principles as you pursue Marvelous Performance.
Until next time, I wish you Peace, Love and Gumbo.
Marvin LeBlanc LUTCF, CNP
