Small Business Leadership and Sales Blog

Small Business Leadership Speaker: The 6 Hats!

Posted by Marvin LeBlanc

The insurance practitioner and the small business owner are both entrepreneurs. Small business owners have to wear many hats: salesman, leader, marketer, fiscal manager, the list goes on. The same goes for the insurance practitioner. The challenge is knowing when to wear what hat.

Switching gears is the name of the game for the small business entrepreneur. Sometimes he or she has to roll up his or her sleeves and make the shift from the top chef to the humble bottle washer. To make these shifts fluidly, without desperately falling behind in other areas, the entrepreneur must set priorities.

Tasks that are less enjoyable, like human resources and accounting, are often put aside for later. Often the necessary priorities of the day get skewed because too much time is spent on the easier tasks of running the business. As we learned in Economics 101, when evaluatingscarce resources, needs must trump wants. The needs of the business, not the wants of the owner, are top priority.

As mentioned before, an entrepreneur insurance practitioner, like small business owners, wears many hats. According to Marvin LeBlanc LUTCF, CNP, he or she must wear exactly six hats in order to cover all of a successful business persons' duties. He or she has six roles to play. The order of the hats worn is important, and by staying focused on the business, each hat's order falls into place. There is one hat that should always remain first for the entrepreneur insurance practitioner, the salesman's hat.

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The first hat is the salesman’s hat. It must be the one most often worn. Selling is the core economic need to meet in order for the business to grow and thrive. What the customers desire and what they are concerned about is of top importance.

The second hat is worn for recruiting and hiring. Hiring the right people is crucial. When employees are a good fit for the company, they share the company’s vision and help take it to the next level. Vigilant scouting for talent is necessary.

The third hat, the fiscal manager hat, is about expenses, profit, losses, fiscal management, accounting, payroll, and taxes. Becoming familiar with standard financial documents, paying attention to profits, and making the most of the business’s assets is time consuming, but oh so necessary.

The fourth hat is the team leader hat. Leadership skills encompass the ability to delegate fairly and effectively, the ability to inspire a team, the ability to find and nurture the strengths of each member, and the ability to smooth conflicts.

The fifth hat is worn for marketing the brand. It is developing brand recognition and building referrals. Many insurance practitioners think marketing is like a trip to the dentist — something you just have to do every six months or so. But marketing has to be continuous and targeted.

The sixth hat is worn as the entrepreneur. The growth of the practice is dependent on the ability of the leader to think ahead to the future. Reading "The Wall Street Journal" and Barrons” on how to be a better entrepreneur will increase future opportunities. The effective Entrepreneur creates a compelling vision and infuses it throughout the entire organization.

In closing, something to remember, failing to wear the proper headgear at the appropriate time could leave you wearing a paper hat.

To share your advice, insights and experiences on this topic contact us. Book Marvin for your next convention, conference or meeting today.

Tags: Business Leadership, Small Business Leadership

Small Business Leadership Speaker: Do You Really Call Yourself A Salesperson?

Posted by Marvin LeBlanc

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I ask salespeople, "Can you define what sales are?" Have you ever looked up the word sales in the dictionary?" Never in my speaking career has anyone in my audiences responded to me with the correct root word of sales.  We can spend our whole life working in sales and yet not know its origin.  That astounds me.  So here it is. 

It comes from sellan, an Old English  root word  meaning to give. It doesn't mean to take, or to sell door-to-door like a charlatan.  It doesn't mean to connive or to manipulate.  If everybody really knew what real salesmanship was about, they would understand that real salesmanship is about real "give-manship" first.  We've got so many people living in this capitalistic society who are so involved in me, me, me.  Nobody really gives a hoot about what you want until you help them with what they want.  Thank you to Lefty Lefton for this revelation. 

We have to answer the question of the prospective buyer: "What's in it for me?" We have to make it all about them. It's a sick altruistic turn if you really think about it.  It you satisfy them first, you're going to get enough of what you want. You're going to have to wait. 

It's kind of like good gumbo.  You have to bring that gumbo up to a boil. then you have to slow it down, and you can't rush it. If you rush it, you will burn the heck out of the bottom of the pot, and the gumbo will taste starch. You have to have a little patience. You put that gumbo on a low fire and you wait.  It's like one-day-old wine.  Nobody drinks one-day-old wine or one-day-old Jack Daniels. It's not good until later. It's the same way with sales. We have to wait.  We can't be so self-consumed with paying our rent and our bills that we don't stop and ask some good questions. 

So remember you have to make it about them, not you.  Share with me an incident where you put the prospect first.  

Peace, Love and Gumbo, 

Marvin LeBlanc LUTCF, CNP

Tags: Business Leadership

Small Business Leadership: Excitement and Enthusiasm!

Posted by Marvin LeBlanc

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When I first started thinking about my future, I was 17 years old.  I was actually looking for a vehicle on a used car lot.  There were probably less than 15 cars in the lot. 

This is where I met Noel Landaiche. I don't know if he really saw anything in me other than a young, energetic high school student who worked at the grocery store and played high school football.  Landaiche was involved with a multilevel marketing company out of Utah called Meadow Fresh Farms.  He got my attention - maybe he mentioned money or appealed to my nobler motives in some way. 

As fate would have it, I was invited to an introductory meeting held at an old tire warehouse building, of all places.  They had set up portable chairs.  Meadow Fresh Farms made powdered milk.  The powdered milk had sweet dairy whey in it and it was and is great for those lactose intolerant folks out there.  Sweet dairy whey is one of the highest quality sources of protein known to man. 

Yes, money was a motivator for me, but the idea of owning my own distributorship was even more appealing.  I was young and open, so I listened and got involved.  I think I actually had to lie on the distributor application because you had to be 18 to become a distributor for this marketing company.  But I got involved.  In 1978, I drank the product and to this day, the original product of Meadow Fresh Farms is still in my pantry. 

I got excited about the whole concept of selling.  I didn't know what I was doing, but enthusiasm is more important than technique.  Many people have knowledge and technique, but they don't have the excitement and enthusiasm.  

Keep your enthusiasm up and your successes fill follow. 

 

Tags: Business Leadership

Small Business Leadership: There is A God and it Ain't You

Posted by Marvin LeBlanc

I’ve been going to Manresa Retreat House www.ManresaLa.org since I was 17.  There was a Jesuit priest there – Reverend William Topmoeller – a big guy who looked like a tight end for the New Orleans Saints. He had a huge stomach, much like my grandfather, the devout Hendrick LeBlanc. 

Yes, his stomach, the size of a woman eight months pregnant wanting desperately to complete her last trimester.  So this baldheaded guy with big thick glasses stood up at the alter and it was real quiet.  He took a big, deep breath and he yelled at us – scared me to death – and he said, “There is a God and it ain’t you”

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That was 15 years ago.  I got the chills.  He knew what he was doing because we probably needed to be slapped out of our state of thinking that it’s all about us.

When a sales professional is thinking about his commissions before he even makes the presentation that isn't going in the right direction.  The customers can feel it. They can’t explain why they didn’t buy from that sales professional, but they pick up  a bad vibe – nonverbal negativity.

It’s similar to what your parents told you – respect that gut level feeling and move away.  Buyers are the same way. They respect their natural instinct to say that something they can’t explain isn’t right.  It’s because too many people in sales don’t understand what selling is about. 

Once you understand sales you can have much more success in your business and in life.  

Tags: Business Leadership, Small Business Sales

Small Business Leadership: Blowing Bubbles

Posted by Marvin LeBlanc

At a busy intersection in Metairie, Louisiana, there is Krispy Kreme Doughnut franchise.  One day while parked at the traffic light, I look over and notice that there are bubbles flying out from the corner of this Krispy Kreme Doughnut Shop. 

sales leadership I am not sure if it was because of the attention grabbing bubble or the smells but my car suddenly turned into the ordering lane. (I swear I didn’t touch the wheel).  As I ordered a dozen donuts for Valentine's Day for my great team members, I asked the attendant about the bubbles.

 I learn it is a commercial-grade bubble-blowing machine designed to attract children. (Ouch, that hurt. Did she just call me a child? I think so.)  When children see the bubbles while sitting at the red light, they enthusiastically gain the attention of their parents and make the parents turn into Krispy Kreme.  The attendant has observed that this marketing tactic absolutely is increasing traffic into their store.  

 Think about the following questions:

  •  When you look at your business, what “bubbles” are you blowing?  
  • What extra value are you adding? 
  • What is so unique about the products or services that you are offering? 
  • What makes you irresistible? 

Find the right bubbles for your business, and attract the right traffic.  This is a great lesson from Krispy Kreme. 

Tags: Small Business Tips, Business Leadership

Small Business Leadership: 5 Referrals Each Week

Posted by Marvin LeBlanc

“True genius is when you can do a simple, repeatable tasks and accurately track the results”.  - MarvinLeBlanc.com


For those that want to grow their referrals through the help of your existing customers here is what you need to do:

“What if you emailed just 5 or 10 customers daily, directly from your customer data base. (Some call it your CRM – Customer Relationship Management software)

That it! That’s the tip.

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1-Don’t call them.
2-Don’t assign this task to a team member. 
3-Your EXTREMELY short email will ONLY soft sell for your next visit with them.
4-Soft ask for the Referral.
Why?

Because you must either you do all the talking and asking for your referrals or you can commit to enlisting the help of your customers to talk for you. 

You need to understand that you must ask your customers to help you. Would you please ask for help? Do not just try to generate all your referrals without the help of those that already trust you.

Belive it or not, your customers don’t naturally think about constantly giving you referrals.

THEY MUST BE REMINDED – CONSTANTLY. So REMIND THEM! Without beating them up!

Remember, you’ve EARNED the referral. How do I know that? Because they are already your customers, so obviously there’s some level of trust already established.

Oh and by the way, the 10 minutes you spend a day on this task is surely a lot less expensive than a bus bench, bill board or other traditional advertising channels.

Try it. Think about it. The 10 minutes you waste on the internet can be used to generate referrals that come from people that already own your product.

That sounds reasonable, doesn’t it?

Would you like to see the email I use? Grab it here. Feel free to use it and let me know how it works for you! 
Peace, Love and Gumbo
Marvin LeBlanc 

Tags: Business Leadership, Small Business Sales Speaker

Small Business Leadership: Attitude

Posted by Marvin LeBlanc

I like to define attitude as a person's choice in response to a situation. A positive or negative attitude toward a person, thing, place, event or idea is a form of judgment. It is greatly influenced by the person's upbringing, environment, education and social interactions. But attitude is not permanent; it can be changed. Social influences can alter a person's attitude, which is why communication is vital.

Attitude is one vital trait that can be formed but cannot be destroyed without your consent. You do have control over it. You always have a choice in how to respond to life's daily challenges and circumstances.

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Your attitude is important to your team and what they think about your attitude likewise is important. Teamwork will succeed if members among the team make it work. The team will benefit if all team members are willing to cooperate and share the same goal.

To avoid misunderstanding and disagreement, it is vital to know your own positive and negative attitudes when dealing with people while at work or at home. Inappropriate attitudes cause work and family rifts, party division and political faction.  

Attitude can:

  • Project a kind of leadership;
  • Hold and bind people together;
  • Inspire people to work and execute together;
  • Empower people to plan and achieve together as a team; and
  • Influence, attract and lure people to communicate, respond and cooperate.

Memorize this quote. Tape it to your dashboard in your car or on your refrigerator. Do whatever it takes to allow these words to sink into your soul.

“The right attitude will always carry you to the right place and the right people at the right time.” – Marvin LeBlanc, Author, Come Hell or High Water: Life Lessons from Hurricane Katrina (Facing Life’s Greatest Challenges, No Matter What)


Tags: Business Leadership, Small Business Leadership Speaker

Small Business Leadership: Sell More by Selling Differently

Posted by Marvin LeBlanc

Bruce Baltich, a long time colleague of mine in Orlando, Fla. shared an interesting point with me recently.  His statement was: 

I want to avoid "commission breath" in my conversations with those that I serve.

Below are three strategies that will help you avoid commission breath, and position you as avaluable resource to your client.

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Strategy No. 1: Be honest and direct.

If you don't have a product or service that the client needs, tell them you can’t help them. Then go the extra mile to proactively find that product or service for them.  Your centers of influences and your current network of contacts almost always will turn up a name or two that can fill their need. Yes, you might initially miss a sale of some sort, but the goodwill you will create will be rewarded with future sales and referrals that will far exceed the initial lost sale.

Strategy No. 2: Create new business for your customer.

Pull out your list of your top customers.  When is the last time you referred them business? 

Why so long? They need referrals just like you do. Not to mention, the best way to earn a referral is to give a referral first.

Questions to consider when thinking about a referral:

  1. What products and services do my top clients offer?
  2. Who do I know that needs those products and services?

Strategy No. 3: The relationship-building lunch.

Now, I'm not talking about an extravagant lunch. Something simple. Some place that's not noisy. In the relationship-building lunch, you are asking questions, finding common grounds of interest, finding ways that you can be helpful. You don't have dog eared papers and contracts to sign. That yells commission breath. And commission breath at a relationship building lunch is bad business.

Recently I had lunch with a top client at a local New Orleans neighborhood restaurant. About halfway through lunch the owner asked, "So, why are we really here today?" I looked at him straight in his eyes and told him, "Our sole reason for being here is to build our relationship with you and to tell you we appreciate you and your business."  (May I strongly suggest that you go back and read that last sentence out loud?)

Call to action:  So you've just read 3 strategies that are tried and tested. What action will you commit to implementing these ideas?

Make Marvelous Happen!

Tags: Business Leadership, Sales

Small Business Leadership: Using Social Media

Posted by Marvin LeBlanc

The following is an email I recently sent to my team members about how we can use social media more effectively. 

Team,

This is a follow-up about the importance of you spending 20 minutes nightly or outside of work building our social media presence. 

Purpose: To generate buzz, and develop better and more meaningful referrals at a cost much cheaper than an ineffective Internet lead. 

Action: What we do need is for you to constantly “share” or “like” the approved, compliant posts that we broadcast weekly on our business page. 

Social media tip – If you only “share” and “like” the approved, compliant posts, you’ll never be out of compliance and you will be helping to grow our reach through your social network. 

Don’t talk price or product – ever.  Social media is about relationship building. If you’re building someone’s interest, get their contact info and respond to them offline via phone. 

What we most want to do on social media is to listen

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What are we listening for? Listen for things that are relevant to our business. Life events that may mean a need for or change to insurance. 

Life events such as:

  • Having a baby
  • Buying/selling a home
  • Buying/selling a car
  • Moving into/out of an apartment
  • Someone who has died
  • Someone who has recently become disabled
  • Someone recently became engaged to be married
  • Someone recently got divorced
  • Someone recently lost a job
  • Got a new job  

When we identify who is having a life event — because we saw it on Facebook, Twitter, or LinkedIn — then we reach out and chat with them about it. 

You are talking to them when they are more likely to be in their “itch” cycle for your particular product or service. For example: A young couple recently married is more likely to see the need for life insurance than a young single person. 

So make a casual call. It will probably lead to you asking, “When can we sit down and have a cup of coffee?” 

Most people will appreciate that you reached out to them. And you reached out to them just at the right time.   

It’s a simple program. That’s where the genius is: in the simple stuff.

Social media is the new cold call and it is not a fad. Work the system and the system will work for you. 

If you use any of this and it works, be sure to tell me what you and your team implemented. We all can learn from another good idea, strategy or tip. Remember, there’s no one right way to find success.

Tags: Small Business Tips, Business Leadership

Small Business Leadership: Myth of the Natural Born Salesperson

Posted by Marvin LeBlanc

Have you ever heard someone say, “He is a natural-born salesperson”? Please realize nothing could be further from the truth. There are no natural-born salespeople. It just doesn't happen.  All development is self-development. All development takes effort. It takes energy. It takes focus. And it will all happen faster if you are around winners.

Think about this. It's easier to be a teammate with a perennial winner than it is to play with a team at the league's bottom. Every athlete will tell you that you'll earn more and you'll get more recognition and you'll receive better coaching and you'll have more fun and you literally will play better ball when you're around better athletes.

To play on a winning team in the sales field, you must be constantly increasing your sales knowledge and improving your skills and strategies.

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Golf illustrates life

In the early 1990s, I played many, many competitive golf matches. Here’s the most important life lesson I learned back then.

When the competition was better, I was better. When the competition was not so good, I was not so good.

Psychologically, I don't really know how to explain the phenomenon. Maybe it's just a competition gene deep inside your soul. Maybe it has to do with your desire. Maybe it has something to do with your core values.

How does this relate to what you do? 

You have to be very careful about the kind of people that you associate with. You have to be very careful about what and who you listen to.

Givers and takers

There are only two kinds of people in the world: givers and takers. Now, I’d like to ask you to separate the people in your inner circle into one of these two categories. Remember, their name can go in only one column or the other. That's it. They're either a giver or a taker. Be truly honest with yourself. 

Once you write out that list, you have to be very careful of the takers on your list, no matter how close you are with them. They will suck the lifeblood right out of your body. 

The takers are usually a group of non-dreamers. They are usually a group of people that see the world through a half-empty glass. Do takers need to be entirely eliminated from your life? No. But you have to be extremely careful because they are going to negatively affect your mind and your choices in unbelievable ways.

What about the givers? What about you? If I ask five of your friends, “Are you a giver or a taker?” what would they say?

If you don't feel like you're a giver, do you feel like you can become one? Do you think you were naturally born to be a taker? Or do you believe that it might be a learned behavior? Is it possible that you can make better choices on a daily basis?

Here’s a hint: If you spend more of your time with givers, you may find yourself changing.

Constantly look at your list. Constantly upgrade your list. Keep thinking about being better and doing better.  Keep planning for self-improvement. Remember, what we regularly and consistently affirm about ourselves has a way of becoming reality. 

Here are some questions and affirmations that may serve to guide you:

What is talent but originality robed in resourcefulness?

What is achievement but a dream dressed in work clothes?

What is accomplishment but ability stripped of its doubts?

What is life but a series of opportunities masked as difficulties?

What is significance but effort that is draped in day-to-day self-improvement?

Becoming more significant

What I want to constantly encourage is for you to be more significant. Ask yourself these two questions on a daily basis:

  • What did I do today?
  • What random act of kindness did I perform today? 

 Many of you have sales and business development roles. I promise, if you spend time on the self-improvement habit, your business will grow.

Tags: Business Leadership