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Marvin LeBlanc

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Cell Phone Manners Please

Posted by Marvin LeBlanc

Hello again Marvelous people! Today we are honored to hear from a legendary giver, Dick Biggs. May I urge you to not just read this quick article but APPLY it immediately. Peace, love and gumbo!

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By Dick Biggs “Cellphonitis – “An addiction to a cell phone that causes one to be compulsive, annoying, oblivious, inconsiderate and selfish.” The above word or definition isn't in the dictionary yet, but it’s a fitting description of how a handy invention can be abused in our technology-driven, fast-paced world. Like most people, I have one of these communication devices and appreciate the convenience. However, cell phone etiquette is a rarity due to:

Compulsive Users

What causes so many people to talk continuously on their cell phones? Did we talk this often when pay phones were in vogue? Are all of these calls really necessary? Or are they just idle chitchat because technology has made it easy to communicate at anytime, anywhere?

Frankly, I’ve observed my share of meaningless cell phone conversations that go on and on. “Yak, yak, yak…like, you know…blah, blah, blah!” I can only imagine the monthly bills received by these obsessive cell phone users. Is it worth the time and money?

Annoying Users

Have you ever noticed people who not only talk incessantly on their cell phones, but they also want us to know how important these calls are? They look around to see if we’re watching. They talk loudly to increase the odds that we’re listening. They pace furiously to impress us with the urgency of these calls and their self-importance.

Am I the only one who finds such behavior rude and annoying? Am I the only one who wishes “Mr. or Mrs. Exhibitionist” wouldn’t impose their insecurities and excessive egos on the rest of us? Surely there are lots of us who’d like to see these folks talking quietly in a secluded spot until their batteries go dead.

Oblivious Users

This is especially applicable to people who talk on their cell phones while driving. Here are two recent examples: I went around a guy doing 35 miles per hour in the outside lane on Georgia 400. He was weaving badly, dialing his cell phone, and completely unaware of any danger. A lady merged right on to Highway 9 without looking to her left. She had a big dog in her lap and a cell phone up to her ear. We missed a collision by inches.

How many people have to be injured or killed before these reckless drivers realize the seriousness of the situation? Do they really want to go to jail and live with a guilty conscience because it wasn’t convenient to pull into a parking lot or wait for a stoplight to talk on their cell phone?

Inconsiderate Users

What about the person who accepts cell phone calls while in a meeting? What about the person who holds up the checkout line with their cell phone conversations? Or what about the person who can’t even leave the cell phone in the car while attending church?

Obviously, there are emergency workers, expectant mothers, on-call workers and others who need cell phone access 24/7 and so be it. But for most of us, what’s going to happen in the next few hours that can’t wait? Think about that the next time you attend a meeting, go shopping, or visit your place of worship.

Selfish Users

Newsflash: YOU aren’t the only person in the world. Just as we teach our children to share with others and be respectful of their elders, we should also learn to use the cell phone in a thoughtful manner. Most of us don’t stand on our backyard decks and broadcast our home phone calls to the neighbors. Why should it be any different with our cell phones?

Oh, how I dread the day when cell phone use will be allowed on airplanes in flight. Won’t it be a thrill to listen to a boisterous seatmate talking non-stop from Atlanta to Los Angeles? We’re about to replace the stench of cigarette smoke with the drone of endless cell phone conversations while flying to our destinations.

Six Simple Suggestions

  1. Use your cell phone primarily for outbound calls that you can control.
  2. Give out your cell phone number sparingly so you won’t receive as many inbound calls that you can’t control.
  3. Limit the time of your calls, especially in public. Be aware of the people around you.
  4. Develop the habit of pulling over when you need to use the cell phone for an extended time while driving. Even if you use a hands-free set, it’s still easy to lose sight of your surroundings—and the consequences of such irresponsible behavior could be fatal and unforgiving.
  5. Ask yourself: Is there anything more important than what I’m doing right now? If not, turn off your cell phone and return any messages at the appropriate time.
  6. Think differently: Just because you have a cell phone doesn’t mean you have to talk on it relentlessly. Use this communication tool wisely, not compulsively, annoyingly, obliviously, inconsiderately or selfishly.
Alas, the people who need to hear this message will probably miss it because they’re too busy talking on their cell phones while trying to break the record for most minutes used in a month.

Tags: Guest Blogs

Lessons from an open thinker, Carlton Ferguson

Posted by Marvin LeBlanc

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When I got involved in Meadow Fresh Farms, (@ age 17), I met a person who has since passed away - Carlton Ferguson.  It would be difficult to find a more eccentric and energetic man.  Ferguson was a:

  • Devout Mormon
  • A widower
  • An inventor. 
  • Quoted poetry with precision and without hesitation.  

 

Books were stuffed in every nook and cranny throughout his house. 

When he died, I had no knowledge that he ever possessed a social security number.  He represented himself in front of the IRS, and using their own Internal Revenue Code, proved that as a U.S. citizen he did NOT have to pay taxes.

I don't think he ever did. 

Ferguson drove a beat-up old station wagon with wood on the side.  That wagon would get around 60 miles per gallon.  He was a very intelligent, curious & articulate engineer.  He had invented some type of additive for the fuel system and it generated not only power, but fuel efficiency.  When I met this man, I had an opportunity to get my curiosity fueled in ways that were very impressionable at that time in my life. 

In his late 70's, Ferguson could do a thousand deep knee bends, and hundreds of sit-ups and push-ups without any trouble.  Inside his living room he had a trampoline that was about three feet in diameter.  Because of his belief in stimulating his lymphatic system, he would watch TV programs at night and he would bounce on that trampoline until the TV program was over. 

Ferguson was one of the most amazing men I have ever known.  I will never forget him.  Recalling this story makes me think that one of the best things you can do for yourself is to get to know people who are different from you. Make a point to get to know people who are interesting and who are eccentric.  You will be shocked at how much you can learn from them.  

Just as Ferguson was critical to developing my own insatiable curiosity, be open to the interesting people that you come in contact with. Slow down, listen to them and ask them interesting questions.

This one idea properly focused on in 2015 will add texture and meaning to your life.

Remember to share your interesting stories with me. I'm interested!

Peace, Love and Gumbo, 

Marvin LeBlanc, LUTCF, CNP 

 

Small Business Leadership: You Might be Replaceable at your job if...

Posted by Marvin LeBlanc

You might be replaceable at your job if....

  • You're consistently late getting to work, but you're always on time or early leaving.
  • You make more phone calls from your cell phone than you do from your company phone, and when you take a company call you're insulted because you have to tell your cell friend that you'll have to call them back.
  • You lack the discipline to complete your own job on the days your co-workers are out, because you're angry they didn't make it in.
  • You're going make it to work, based on how you feel. Very rarely does anyone wake up feeling totally rested and healthy to go to work. So how you feel is NOT a factor. You just do it!
  • The most common day you call in sick is a Monday. Nothing pisses off co-workers than a Monday "no show" loser. The most common day for routine doctors appointments are Monday mornings and Friday evenings. Are you not aware that doctors now take Saturday and Sunday appointments. Bet you didn't know that. Bet you never cared.
  • There's a company party and you don't show up and the rest of the company parties have a much more time because you're NOT there - and they say so.
  • You're the most skilled, most knowledgeable and the most moody Negative Nancy/Negative Nathan in the office. Heads up! Your skills and knowledge are meaningless because your piss poor attitude destroys it all for you.

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Marvin LeBlanc inspires small business leaders with tips and motivational information to make their business more successful. Don't miss out! Sign up for his monthly newsletter here


Tags: Motivational

Small Business Leadership: Excitement and Enthusiasm!

Posted by Marvin LeBlanc

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When I first started thinking about my future, I was 17 years old.  I was actually looking for a vehicle on a used car lot.  There were probably less than 15 cars in the lot. 

This is where I met Noel Landaiche. I don't know if he really saw anything in me other than a young, energetic high school student who worked at the grocery store and played high school football.  Landaiche was involved with a multilevel marketing company out of Utah called Meadow Fresh Farms.  He got my attention - maybe he mentioned money or appealed to my nobler motives in some way. 

As fate would have it, I was invited to an introductory meeting held at an old tire warehouse building, of all places.  They had set up portable chairs.  Meadow Fresh Farms made powdered milk.  The powdered milk had sweet dairy whey in it and it was and is great for those lactose intolerant folks out there.  Sweet dairy whey is one of the highest quality sources of protein known to man. 

Yes, money was a motivator for me, but the idea of owning my own distributorship was even more appealing.  I was young and open, so I listened and got involved.  I think I actually had to lie on the distributor application because you had to be 18 to become a distributor for this marketing company.  But I got involved.  In 1978, I drank the product and to this day, the original product of Meadow Fresh Farms is still in my pantry. 

I got excited about the whole concept of selling.  I didn't know what I was doing, but enthusiasm is more important than technique.  Many people have knowledge and technique, but they don't have the excitement and enthusiasm.  

Keep your enthusiasm up and your successes fill follow. 

 

Tags: Business Leadership

Small Business Leadership: 6 Steps to Find More Gratitude in Your Life

Posted by Marvin LeBlanc

Happy Thanksgiving week.  Pleae enjoy this piece written by Joshua Becker. 

 “Gratitude is a vaccine, an antitoxin, and an antiseptic.”  —John Henry Jowet

i have the attitude for gratitude by moonberry d57aika.png resized 600Gratitude matters.

A grateful heart is a contented heart. A contented heart is a simple heart. And a simple heart leads to a simplified life.

Gratitude opens the door to simplicity. A person who is grateful for the things they own will care for them, enjoy them, and waste less energy seeking more. They will experience fulfillment in the gifts they already possess rather than looking outside themselves for more.

But we live in a culture that preaches discontent. A consumer culture will always attack gratitude—if they can sow discontent in our lives, they can sell us their new product line or latest version with new improvements.

In contrast, those who can find gratitude in their current existence will be less influenced by those empty promises.

How can we find gratitude in a world that seeks to destroy it?

1. Intentionally choose it. Gratitude will never be a result of your next purchase, success, or accomplishment. It is available in your heart right now. And you will never find gratitude in life until you intentionally decide to choose it.

2. Count your blessings. A new day, a warm bed, a loving spouse, a child in your life, a unique personality, or a special talent… You have wonderful things in your life already. Gratitude quickly sets in when we begin to spend a quiet moment each day remembering them. This practice alone has the potential to change your heart and life immeasurably.

3. Stop focusing on what you don’t have. Too many people never realize gratitude because they spend so much mental energy focused on what they don’t have. Throw away catalogs and advertisements that inevitably promise you more fulfillment and joy in life. Those things are not sold in stores—never have been, never will be.

4. Embrace humility. Humility is an essential ingredient in gratitude. A humble heart finds satisfaction in the gifts it already possesses and demands less from others and life. Remember that no matter what your accomplishments, your life contains no more inherent value than the person sitting next to you… no matter where you may be sitting.

5. Open your eyes to those with less. Almost half the world, over three billion people, live on less than $2.50 a day. 1.1 billion people have inadequate access to clean water, and 2.6 billion lack basic sanitation. Let those facts sink in for just a moment—and slowly allow gratitude and a desire to become part of the solution to take their place.

6. Find gratitude in difficulty. It is easy to be grateful when things are going well. It can be more difficult during the trials of life: death, disease, rejection, or failure. The truth is that no one is exempt from the trials of life, but good can always be found in even the worst of times. And embracing gratitude during those trials may be the one thing that gets you through them.

In daily life we must see that it is not happiness that makes us grateful, but gratefulness that makes us happy. And that gratefulness always leads to a satisfied, simplified life.

About Joshua Becker

Writer. Inspiring others to live more by owning less.
Bestselling author of Simplify & Clutterfree with Kids.

 

Tags: Small Business Leadership Speaker, Guest Blogs, Sales

Small Business Leadership: There is A God and it Ain't You

Posted by Marvin LeBlanc

I’ve been going to Manresa Retreat House www.ManresaLa.org since I was 17.  There was a Jesuit priest there – Reverend William Topmoeller – a big guy who looked like a tight end for the New Orleans Saints. He had a huge stomach, much like my grandfather, the devout Hendrick LeBlanc. 

Yes, his stomach, the size of a woman eight months pregnant wanting desperately to complete her last trimester.  So this baldheaded guy with big thick glasses stood up at the alter and it was real quiet.  He took a big, deep breath and he yelled at us – scared me to death – and he said, “There is a God and it ain’t you”

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That was 15 years ago.  I got the chills.  He knew what he was doing because we probably needed to be slapped out of our state of thinking that it’s all about us.

When a sales professional is thinking about his commissions before he even makes the presentation that isn't going in the right direction.  The customers can feel it. They can’t explain why they didn’t buy from that sales professional, but they pick up  a bad vibe – nonverbal negativity.

It’s similar to what your parents told you – respect that gut level feeling and move away.  Buyers are the same way. They respect their natural instinct to say that something they can’t explain isn’t right.  It’s because too many people in sales don’t understand what selling is about. 

Once you understand sales you can have much more success in your business and in life.  

Tags: Business Leadership, Small Business Sales

Small Business Leadership: Blowing Bubbles

Posted by Marvin LeBlanc

At a busy intersection in Metairie, Louisiana, there is Krispy Kreme Doughnut franchise.  One day while parked at the traffic light, I look over and notice that there are bubbles flying out from the corner of this Krispy Kreme Doughnut Shop. 

sales leadership I am not sure if it was because of the attention grabbing bubble or the smells but my car suddenly turned into the ordering lane. (I swear I didn’t touch the wheel).  As I ordered a dozen donuts for Valentine's Day for my great team members, I asked the attendant about the bubbles.

 I learn it is a commercial-grade bubble-blowing machine designed to attract children. (Ouch, that hurt. Did she just call me a child? I think so.)  When children see the bubbles while sitting at the red light, they enthusiastically gain the attention of their parents and make the parents turn into Krispy Kreme.  The attendant has observed that this marketing tactic absolutely is increasing traffic into their store.  

 Think about the following questions:

  •  When you look at your business, what “bubbles” are you blowing?  
  • What extra value are you adding? 
  • What is so unique about the products or services that you are offering? 
  • What makes you irresistible? 

Find the right bubbles for your business, and attract the right traffic.  This is a great lesson from Krispy Kreme. 

Tags: Small Business Tips, Business Leadership

Small Business Leadership: 5 Referrals Each Week

Posted by Marvin LeBlanc

“True genius is when you can do a simple, repeatable tasks and accurately track the results”.  - MarvinLeBlanc.com


For those that want to grow their referrals through the help of your existing customers here is what you need to do:

“What if you emailed just 5 or 10 customers daily, directly from your customer data base. (Some call it your CRM – Customer Relationship Management software)

That it! That’s the tip.

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1-Don’t call them.
2-Don’t assign this task to a team member. 
3-Your EXTREMELY short email will ONLY soft sell for your next visit with them.
4-Soft ask for the Referral.
Why?

Because you must either you do all the talking and asking for your referrals or you can commit to enlisting the help of your customers to talk for you. 

You need to understand that you must ask your customers to help you. Would you please ask for help? Do not just try to generate all your referrals without the help of those that already trust you.

Belive it or not, your customers don’t naturally think about constantly giving you referrals.

THEY MUST BE REMINDED – CONSTANTLY. So REMIND THEM! Without beating them up!

Remember, you’ve EARNED the referral. How do I know that? Because they are already your customers, so obviously there’s some level of trust already established.

Oh and by the way, the 10 minutes you spend a day on this task is surely a lot less expensive than a bus bench, bill board or other traditional advertising channels.

Try it. Think about it. The 10 minutes you waste on the internet can be used to generate referrals that come from people that already own your product.

That sounds reasonable, doesn’t it?

Would you like to see the email I use? Grab it here. Feel free to use it and let me know how it works for you! 
Peace, Love and Gumbo
Marvin LeBlanc 

Tags: Business Leadership, Small Business Sales Speaker

Small Business Leadership: Attitude

Posted by Marvin LeBlanc

I like to define attitude as a person's choice in response to a situation. A positive or negative attitude toward a person, thing, place, event or idea is a form of judgment. It is greatly influenced by the person's upbringing, environment, education and social interactions. But attitude is not permanent; it can be changed. Social influences can alter a person's attitude, which is why communication is vital.

Attitude is one vital trait that can be formed but cannot be destroyed without your consent. You do have control over it. You always have a choice in how to respond to life's daily challenges and circumstances.

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Your attitude is important to your team and what they think about your attitude likewise is important. Teamwork will succeed if members among the team make it work. The team will benefit if all team members are willing to cooperate and share the same goal.

To avoid misunderstanding and disagreement, it is vital to know your own positive and negative attitudes when dealing with people while at work or at home. Inappropriate attitudes cause work and family rifts, party division and political faction.  

Attitude can:

  • Project a kind of leadership;
  • Hold and bind people together;
  • Inspire people to work and execute together;
  • Empower people to plan and achieve together as a team; and
  • Influence, attract and lure people to communicate, respond and cooperate.

Memorize this quote. Tape it to your dashboard in your car or on your refrigerator. Do whatever it takes to allow these words to sink into your soul.

“The right attitude will always carry you to the right place and the right people at the right time.” – Marvin LeBlanc, Author, Come Hell or High Water: Life Lessons from Hurricane Katrina (Facing Life’s Greatest Challenges, No Matter What)


Tags: Business Leadership, Small Business Leadership Speaker

Small Business Leadership: Sell More by Selling Differently

Posted by Marvin LeBlanc

Bruce Baltich, a long time colleague of mine in Orlando, Fla. shared an interesting point with me recently.  His statement was: 

I want to avoid "commission breath" in my conversations with those that I serve.

Below are three strategies that will help you avoid commission breath, and position you as avaluable resource to your client.

sell differently

Strategy No. 1: Be honest and direct.

If you don't have a product or service that the client needs, tell them you can’t help them. Then go the extra mile to proactively find that product or service for them.  Your centers of influences and your current network of contacts almost always will turn up a name or two that can fill their need. Yes, you might initially miss a sale of some sort, but the goodwill you will create will be rewarded with future sales and referrals that will far exceed the initial lost sale.

Strategy No. 2: Create new business for your customer.

Pull out your list of your top customers.  When is the last time you referred them business? 

Why so long? They need referrals just like you do. Not to mention, the best way to earn a referral is to give a referral first.

Questions to consider when thinking about a referral:

  1. What products and services do my top clients offer?
  2. Who do I know that needs those products and services?

Strategy No. 3: The relationship-building lunch.

Now, I'm not talking about an extravagant lunch. Something simple. Some place that's not noisy. In the relationship-building lunch, you are asking questions, finding common grounds of interest, finding ways that you can be helpful. You don't have dog eared papers and contracts to sign. That yells commission breath. And commission breath at a relationship building lunch is bad business.

Recently I had lunch with a top client at a local New Orleans neighborhood restaurant. About halfway through lunch the owner asked, "So, why are we really here today?" I looked at him straight in his eyes and told him, "Our sole reason for being here is to build our relationship with you and to tell you we appreciate you and your business."  (May I strongly suggest that you go back and read that last sentence out loud?)

Call to action:  So you've just read 3 strategies that are tried and tested. What action will you commit to implementing these ideas?

Make Marvelous Happen!

Tags: Business Leadership, Sales