1. “Hold up, Hold up, slow down will ya?” You’re talkin’ too fast and your enthusiasm is kinda scaring me. Other people that I know that are “fast talkers” don’t let me get a word in & it really makes me feel like it’s a one-way conversation. Because it is. Don’t tell anybody, but if you really want me to buy, just ask me value-oriented, interest bearing questions that allow me to do most of the talking.
2. When you called me, you explained to me that you were gonna tell me who your company is, what you do & how it can benefit me. So, if it’s not askin’ too much, when you show up, can you cover what you wanna tell me exactly in that order? I seem to be so much more impressed when someone engages me with organized, thoughtful conversation.
3. Take a HINT! And get a MINT! Oh, I’m sooo sorry. I really don’t wanna hurt your feelings. But your breath speaks so loudly that I don’t want to hear a single thing you have to say. There’s no recovery you can make from starting off with bad breath. So take a hint & get a mint!
4. Now remember, on the phone, you asked me for 22 minutes of my time, right? So please don’t make me have to stand up first so that you can get the hint that your 22 minutes is up. Rather, be courteous and remind me that our time is up & LET ME DECIDE if you’ve been interesting enough to warrant more of my time. If it’s not, don’t get snotty or snippy with me. HINT! If you didn’t get me interested in the first 22 minutes, you won’t get me interested for the next 22 hours either. You want me to respond better. Then you need to GET BETTER!
That’s it for now. Except for this one last question for you, “HOW CAN I MAKE MARVELOUS HAPPEN WITH EVERY CUSTOMER INTERACTION?”
Until next time – Be Marvelous in your small business leadership!
